Victoria’s Secret shut down its website after another security incident, and the site remains down on Thursday. Victoria’s Secret, based in Reynoldsburg, Ohio, has posted a generic message on the site since Wednesday. It is unclear who perpetrated the cyberattack on the popular lingerie website. Currently, customers cannot shop online, but can shop in-store with some limited functions.
Victoria’s Secret Site Down
Since Wednesday, the Victoria’s Secret set has been down and has no links. Online orders are currently paused while the company addresses what appears to be a cyberattack. The physical stores remain open. The site reads, “Valued customer, we identified and are taking steps to address a security incident. We have taken down our website and some in-store services as a precaution. Our team is working around the clock to fully restore operations. We appreciate your patience during this process.”
Dealing With the Problem
According to Victoria’s Secret spokespeople, third-party experts were hired to handle the problem. At this time, the company is not answering questions about the cybersecurity issue. There is no timeline for resolving the situation.
The perpetrators are unknown, but Google recently warned that a cybercriminal group had compromised the security of British retail companies to a serious extent. Now, this group has started targeting American brands. British retailers that may have been victims include Marks & Spencer and Harrods.
Moving Forward for Business
The Victoria’s Secret corporate website stated regarding online customer service, “We do not have exact timing when Customer Care will be available to support customers. ” The team is working around the clock to restore operations.
The company expressed its appreciation to its dedicated customers for their patience during the process. Victoria’s Secret and PINK stores remain open. The company will grant an extra 30 days for customer returns and is attempting to fulfill orders placed before May 26. Email confirmations will be sent for shipped orders.
Taking a Hit
Victoria’s Secret is taking a hit from this cybersecurity issue as customers cannot make online purchases. Besides disrupting online sales, it is causing stock prices to go down. Since Tuesday, Victoria’s Secret’s share price has plummeted 8 percent. It is unclear when the disruption began, but shoppers reported issues early this week.
The Wrapup
The Victoria’s Secret website is down as of Thursday, May 29, due to a possible cyberattack. No additional information is available about the perpetrators of this attack or when the site will be back. Customers can shop in-store, and the company is attempting to fulfill orders up until May 26, sending an email confirmation when shipped.
